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Joined: Jun 2005
Posts: 2,716
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Joined: Jun 2005
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Quick Question first, then I will mention the reason why in the description below.

The current system is set that desktop extensions require a 9 for outside dialing, but the analog extensions do not need a 9.
Is there a way to dial an internal extension from an analog extension?

FYI, I can log into the system. I have the software and passwords, and I already copied the config file and exported the extensions to a CVS file
The system is going to be removed next week.

I am trying to identify the analog extensions by dialing a digital extension, but dialing any number gets sent out the PRI.
I can pull up the software to see the ports for each extension, but the way they have it wired it's a bit of a pain to trace it (X-connect to 66 blocks, to Patch panel, to super log patch cords, to Avaya). I just wanted to clip on the 66 blocks and figure out the analog extension.

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Joined: Aug 2004
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Hi David,

If you want to send me the config I can tell you what's happening. Best guess is that the analog extensions are hotdialing 9 or something like that. There is a better way to do things by simply creating a ? shortcode that attempts to send any otherwise unmatched digits out over the PRI. Or if you only have 1 or 2 area codes there create NXXXXXXXXX shortcodes along with 1NXXXXXXXX and 911 etc. codes to ensure outbound external calls route correctly.


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Joined: Jun 2005
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Originally Posted by Toner
Hi David,

If you want to send me the config I can tell you what's happening. Best guess is that the analog extensions are hotdialing 9 or something like that. There is a better way to do things by simply creating a ? shortcode that attempts to send any otherwise unmatched digits out over the PRI. Or if you only have 1 or 2 area codes there create NXXXXXXXXX shortcodes along with 1NXXXXXXXX and 911 etc. codes to ensure outbound external calls route correctly.


OK Thanks.

If I could just make a quick change that lets me dial an internal extension for now so I can check the extensions, then I can have my assistant work on mapping the extensions.
Right now he is removing an old Avaya Merlin Magix from the same location.

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For analog extensions that we want to "bury" the 9 and just dial on the outside lines, we add a USER short code of N / Dial / N / 50:Main (or whatever ARS table we use for outbound)

Are you able to dial System short codes from the analog station? Like, can you dial *17 and hit voicemail? If so, make a System Short Code of #2XX / Dial Extension / 2N / 0 (assuming the extension numbers are 200-299)

Or, place a call to 1-800-444-4444, flash, and dial the digital extension you want to ring to confirm your extension number.

If you can dial short codes, and you have VM Pro. make a module that has a Generic or Menu where the Prompt is $CLI - it will be like an ANAC, except it will read back the extension number


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