|
Joined: Jun 2005
Posts: 2,716 Likes: 7
Member
|
Member
Joined: Jun 2005
Posts: 2,716 Likes: 7 |
Quick Question first, then I will mention the reason why in the description below.
The current system is set that desktop extensions require a 9 for outside dialing, but the analog extensions do not need a 9. Is there a way to dial an internal extension from an analog extension?
FYI, I can log into the system. I have the software and passwords, and I already copied the config file and exported the extensions to a CVS file The system is going to be removed next week.
I am trying to identify the analog extensions by dialing a digital extension, but dialing any number gets sent out the PRI. I can pull up the software to see the ports for each extension, but the way they have it wired it's a bit of a pain to trace it (X-connect to 66 blocks, to Patch panel, to super log patch cords, to Avaya). I just wanted to clip on the 66 blocks and figure out the analog extension.
|
|
|
|
Joined: Aug 2004
Posts: 1,705 Likes: 36
Admin
|
Admin
Joined: Aug 2004
Posts: 1,705 Likes: 36 |
Hi David,
If you want to send me the config I can tell you what's happening. Best guess is that the analog extensions are hotdialing 9 or something like that. There is a better way to do things by simply creating a ? shortcode that attempts to send any otherwise unmatched digits out over the PRI. Or if you only have 1 or 2 area codes there create NXXXXXXXXX shortcodes along with 1NXXXXXXXX and 911 etc. codes to ensure outbound external calls route correctly.
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
Joined: Jun 2005
Posts: 2,716 Likes: 7
Member
|
Member
Joined: Jun 2005
Posts: 2,716 Likes: 7 |
Hi David,
If you want to send me the config I can tell you what's happening. Best guess is that the analog extensions are hotdialing 9 or something like that. There is a better way to do things by simply creating a ? shortcode that attempts to send any otherwise unmatched digits out over the PRI. Or if you only have 1 or 2 area codes there create NXXXXXXXXX shortcodes along with 1NXXXXXXXX and 911 etc. codes to ensure outbound external calls route correctly. OK Thanks. If I could just make a quick change that lets me dial an internal extension for now so I can check the extensions, then I can have my assistant work on mapping the extensions. Right now he is removing an old Avaya Merlin Magix from the same location.
|
|
|
|
Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
For analog extensions that we want to "bury" the 9 and just dial on the outside lines, we add a USER short code of N / Dial / N / 50:Main (or whatever ARS table we use for outbound)
Are you able to dial System short codes from the analog station? Like, can you dial *17 and hit voicemail? If so, make a System Short Code of #2XX / Dial Extension / 2N / 0 (assuming the extension numbers are 200-299)
Or, place a call to 1-800-444-4444, flash, and dial the digital extension you want to ring to confirm your extension number.
If you can dial short codes, and you have VM Pro. make a module that has a Generic or Menu where the Prompt is $CLI - it will be like an ANAC, except it will read back the extension number
|
|
|
Forums84
Topics94,423
Posts639,467
Members49,819
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
135
guests, and
20
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|