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Avaya IP Office #645176 07/31/23 12:01 PM
Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE	Customer reports squalling and loud static on both incoming/outgoing and intercom calls. Any thoughts before I go out there ? Thanks Ken www.iSimply1.com

Avaya IP Office Help & Support Website

Avaya IP Office Help & Support Website

FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Re: Avaya IP Office hitechcomm #645177 07/31/23 02:46 PM
Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada	If the phones are 9508's on speakerphone, try turning off echo cancellation. If it wasn't affecting intercom calls I would suggest a reboot which re-tunes the POTS lines... Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

Re: Avaya IP Office hitechcomm #645178 07/31/23 02:52 PM
Joined: May 2004 Posts: 1,667 Likes: 4 WI mongo5150 Moderator-Avaya
mongo5150 Moderator-Avaya Joined: May 2004 Posts: 1,667 Likes: 4 WI	Just usual stuff. Replace curly cords...try phone at the core www.IPofficeinfo.com http://ipofficeassistance.com

Re: Avaya IP Office hitechcomm #645179 07/31/23 03:16 PM
Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE	1416 phones. And its. On all phones www.iSimply1.com

Re: Avaya IP Office hitechcomm #645183 08/01/23 10:24 AM
Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada	Sorry then - no real ideas here other than to reboot the IPO. Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

Re: Avaya IP Office hitechcomm #645194 08/02/23 02:08 PM
Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE	Solved. Replaced Combo card in slot 1 and solved problem Thanks Ken PS. Powering down do not fix www.iSimply1.com

Re: Avaya IP Office hitechcomm #645197 08/02/23 02:18 PM
Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada Toner Admin
Toner Admin Joined: Aug 2004 Posts: 1,711 Likes: 38 Calgary, AB, Canada	Thanks for reporting back! Come to think of it we ran into something similar on this old thread: https://atcomsystems.ca/forum/ubbthreads.php/topics/641583/crackly-vcm-channels#Post641583 The Combo card had some kind of black build up on the exposed contacts which resulted in noise and crackling for any call that involved a VCM channel. As far as I know it didn't affect digital to digital calls... Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

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