web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Sep 2018
Posts: 17
Member
Member
Offline
Joined: Sep 2018
Posts: 17
Customer has SIP trunks and they want calls forwarded to a cellphone. When calls are received on the cell it shows the Outbound CID of the system. They want the CID of the incoming caller to show on the cell instead of the business number. The call rings to a VIRTSLI that is NA FWD (1sec external fwd in 2.5.4). The VIRTSLI is then set to NA FWD to the cell in 5.15.6. It forwards correctly and there is 2 way audio but it shows the business number instead of the caller's number. Where can I set the incoming caller ID to show instead of the business number?

Thanks.

Last edited by phonetech091985; 05/10/23 12:31 PM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
I never successfully got this to work.
The problem is with a forward like that the OS is making an outbound call and then setting up a conference call between the incomming and outgoing calls.

There is a setting "received CLI Forward on alias" between this and talking to the sip provider about sending a CLI that isn't on your account, you may be able to get it to work.

Joined: Dec 2005
Posts: 279
Likes: 1
Member
Member
Offline
Joined: Dec 2005
Posts: 279
Likes: 1
With the licensing blasted wide open, you can put 3rd party SIP clients on, if WEVOIP isn't an option, and then add that extension to the ring group? I have an app "Sipnetic" registered to mine, and WEVOIP, both, on my cell. Not sure of your situation, but that is one possible suggestion. Hope you get it sorted!


When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.

Joined: Apr 2023
Posts: 26
Member
Member
Offline
Joined: Apr 2023
Posts: 26
Erlier was this a classic usecase for the MOBEX feature.
That was also a strength of the OfficeServ products for a long time, unfortunately, SIP trunk / VoIP has broken a lot of Functions.
ISDN was not so cumbersome and error-prone. Above all, it was standardized and not every provider had his own soup
When i right remember the classic MOBEX usecases are only supported on classic ISDN PBX lines (T1/PRI BRI)

The simple Call Forward works also with SIP Trunk, the Carrier musst support the CLIP Overwrite and in the PBX Setting i mean some options define the way for CLIP CallForward.

On SIP Trunk everytime comes issues with ClipNoScreening or othe missing features, it is very strong carrier dependent.
I have 2 german carriers was works very good (QSC, SKC)

You can Try (Linphone) SIP Client, this is a very good Client on IOS / Android / Windows / Linux
Some from my customers use this as (Communicator) and SoftPhone replacement on new Operating Systems Windows 10 / 11
The old Clients have some issues with non exclusive Audio mode, and that is bad in a age from Teams, WebEx, TeamViewer, Netviewer, ..... and thousands of other tools.
Happy Homeoffice )-;

Last edited by vvbasti; 05/11/23 02:04 PM.
Joined: Nov 2012
Posts: 49
Likes: 1
Member
Member
Offline
Joined: Nov 2012
Posts: 49
Likes: 1
I believe you have to turn EFWD Extension CLI off in 2.6.2 and your SIP trunks must be set up to allow presentation of the callers number.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Newest Topics
1A2 Shoebox KSU "Relay" function help
by Rupert - 12/04/24 12:25 AM
Samsung equipment for sale
by C5Z - 12/01/24 04:22 PM
Recovery LCP card
by Geli - 11/22/24 12:50 PM
Forum Statistics
Forums84
Topics94,443
Posts639,567
Members49,823
Most Online5,661
May 23rd, 2018
Newest Members
Sandrino, micro, nurelion, FooF, brianorbrain
49,823 Registered Users
Top Posters(30 Days)
pvj 4
tim10 4
Toner 4
Geli 3
Who's Online Now
3 members (Toner, Anthony Perron, BobRobert), 289 guests, and 19 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0