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Joined: Oct 2006
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Strange behavior on one phone. All IP phones on SV9100.
One extension cannot call a handful of long distance numbers. - Can call most numbers with no problem. - Call a 'problem' number, get a reorder tone. - Call a 'problem' number from another phone and it rings. - Some of the 'problem' numbers are in the same building, same prefix.
I've tried moving the phone to different switch ports, swapped phones, all the regular stuff. I have found that if I change the extension number in the phone, it works! I cannot see any differences in programming between the bad extension number and a good extension number.
I would like to keep the original extension number and figure out why this is happening. Thanks for any ideas.
Jim
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Joined: Sep 2004
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Look to see what CID you are sending. Some carriers will not accept override CID because of spam blockers.
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Joined: Oct 2006
Posts: 1,408 Likes: 6
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I checked that too. 21-18 has the same number for the phone in question as the other phones that can call the problem number.
Earlier I had swapped phones, unregistered the bad phone, etc. I gave the new phone the same extension number and still problems. Don't know how much data the un-register process removes, but apparently not whatever is causing the issue.
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Joined: Sep 2004
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So you just change the ext number? Same port correct?
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Joined: Oct 2006
Posts: 1,408 Likes: 6
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Correct. Login to the phone. SIP user - extension number- enter new number - save and reboot. Same phone, same port, different extension. Works with a new ext number.
When this was first reported, I deleted the registered phone, swapped phones with another known good phone, put the original extension number in the new phone and still could not call those numbers.
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Joined: Sep 2004
Posts: 4,214 Likes: 2
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Create a new COS for that phone and try turning off 20-08-13,14 and 15. Also is this SIP trunking and what processor are you using?
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Joined: Oct 2006
Posts: 1,408 Likes: 6
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Well, kiss my *** !
First, to answer your questions Coral Tech: PRI trunks. CP20 cpu.
It is working now. Here is what I did. Removed the entry in 21-18, Calling Party # for Extensions. Called out and worked fine. Then put the number back in 21-18 and it worked fine. I thought there must have been an invisible character or something.
While composing this reply, I looked back at the program entry in PC Pro using an old database. I saw that I had made a typo in the area code for that extension. With the numbers all run together, I was difficult to see.
Coral Tech: Since that was your original diagnosis, you're allowed an "I told you so."
Thank you for your replies and support. I appreciate your efforts.
Kicking myself :-( Jim
Last edited by Yoda; 09/21/22 11:13 AM.
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