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Joined: Aug 2008
Posts: 60
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Joined: Aug 2008
Posts: 60 |
Hi, have a customer with a 2100 with a dedicated network for ip phones. Phones are registered and appear to be working but there is no audio on outside calls or when accessing voicemail. This is a sudden issue. System does not have voipdb, and has 1.50 software. Also, low battery alert is showing, but I am not looking forward to changing it. Don't know why they didn't design it so it could be changed without shutting down. Thanks all. (IP phones are the self- labelers)(phones can call each other and have audio between them)
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Joined: Aug 2004
Posts: 1,706 Likes: 36
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Joined: Aug 2004
Posts: 1,706 Likes: 36 |
Boy, if it was an IP Office I'd say you have a dead VCM card for sure. Not sure if there's an equivalent on NEC...
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Joined: Sep 2004
Posts: 4,214 Likes: 2
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Joined: Sep 2004
Posts: 4,214 Likes: 2 |
Well, back up the system and replace the battery. Also up date that software level..wow. Otherwise, check the network. No voice either you lost some programming or have an IP conflict on your VOIP IP address. Even the main processor handles 8 ports of VOIP I think.
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Joined: Feb 2005
Posts: 592 Likes: 4
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Joined: Feb 2005
Posts: 592 Likes: 4 |
Changing the battery is a non event. Back the system up, power down, remove the CPU, change the battery (CR2032) put the CPU back and power back on. I have never had to restore from back up as the system seems to be able to hold it's memory for the short time it takes to replace the battery, I take the back up just in case I get a 1st !
As for the no speech, I would be asking what changed in your network? Try doing a wireshark trace.
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Joined: Feb 2008
Posts: 23
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Joined: Feb 2008
Posts: 23 |
As I understand it, the battery only backs up the time and date and Last # redial--- one other non essential thing.
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
I would check 82-26 dsp resources.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Feb 2005
Posts: 592 Likes: 4
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Joined: Feb 2005
Posts: 592 Likes: 4 |
@Rickman possibly correct but as it has happened as a sudden issue I would be checking if the IP addresses for the system (84-26 included) are reserved for the system in whatever is handling DHCP as a sudden issue could be that the DHCP has given the address in 84-26 to something else!
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