atcomsystems.ca/forum Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems IPOFFICE Voicemail

I got a call from an Existing IPOFFICE client.

They suddenly "discovered" that at night the Auto attendant only cycles back to the front end greeting and the general delivery doesn't take messages.

I looked at the Voicemail pro client "LEAVE" path and that is exactly what it is supposed to be doing both day and night.

I believe it has been this way from the beginning and someone just noticed it.

I want to have it give the recording..... Maybe twice before taking a message.

I don't see how to direct it to MB 600 after the recording though.

In the Menu action for the Night Auto Attendant:
On the Touch Tones tab, check the box for Timeout, set the time to 2 seconds.
Connect the Timeout to a "Increment and Test Counter" action, set the "Value to test counter against" to 2
Connect the False back to the Menu action for the Night Auto Attendant
Connect the True to a Leave Mail action for mailbox 600

Call comes in, hits the Night Auto Attendant. Caller doesn't dial anything, it times out, the counter increments to 1, it is false, the call goes back to the Night Auto Attendant. This time when it times out, the counter increments to 2, it is now True, and goes to mailbox 600.

I would also suggest just making option 0 go to Mailbox 600, so the recording can say "to leave a message in our general mailbox, press 0", and the caller can get there faster. If they can't follow directions, twice, they get there anyway

Thanks Tommy,

I will be onsite later in the week and try this.

Ralph

You could also just go to the Prompts tab, and add the wav file twice, then configure the Timeout to go to the mailbox. This would eliminate the Increment Counter action, and just play the recording twice before it times out. Still make a selector code go directly to the general mailbox, so the caller doesn't have to listen twice just to leave a general message