|
|
|
|
Joined: Feb 2004
Posts: 31
Member
|
|
Member
Joined: Feb 2004
Posts: 31 |
Head scratcher....
Customer purchased a prepackaged SL2100 online. I got the call to install the unit. They have 5 CO lines from Spectrum/Charter. During install, did the CO line calibration. All has been working well over the past 6 months. All of the sudden they are experiencing random dropped calls across all of the lines. No perfect pattern yet, but seems to happen on incoming calls more than outgoing calls. Lines test fine from Spectrums end. Reset the Spectrum MTAs (pull power and battery for 5 minutes). Restarted the SL2100. Did another CO line calibration and seemed to help the next morning, but the issue came back that afternoon....
Any other thoughts? Hardware issue ...on multiple CO cards?? Ordering replacement CO cards but kinda at a loss...
JB
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,215 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,215 Likes: 2 |
Why would you think this is an SL2100 issue? I would look at the Spectrum box more than the 2100.
|
|
|
|
|
Joined: Oct 2012
Posts: 252
Member
|
|
Member
Joined: Oct 2012
Posts: 252 |
I had this same problem with Spectrum - was able to reproduce the issue after making 50-100 test calls on my butt set connected directly to Spectrum's modem - issue turned out to be bad signal on the coax - Spectrum couldn't tell until they sent a tech out to test the signal on-site.
|
|
|
|
|
Joined: Feb 2004
Posts: 31
Member
|
|
Member
Joined: Feb 2004
Posts: 31 |
Thanks guys...
At first, couldn't replicate the issue. When arriving onsite when the issue 'just happened', plugging directly into the MTA wouldn't result in dropped calls. It would of course start happening right after I left. Spectrum didn't see any issues on the line.
Finally had it happen while onsite while on my butt set. Got Spectrum to send a tech out ... and they couldn't find anything (logs look normal, etc., etc., etc.).
Fun.
- J
|
|
|
|
|
Joined: Sep 2004
Posts: 4,215 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,215 Likes: 2 |
I would make sure the box isn't sending MWI on a trunk or has call waiting.
|
|
|
|
Forums84
Topics94,443
Posts639,567
Members49,823
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (KRRath, Toner),
130
guests, and
18
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
