Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#642061 01/28/22 01:53 PM
Joined: Aug 2004
Posts: 1,573
Likes: 21
Toner Offline OP
OP Offline
Joined: Aug 2004
Posts: 1,573
Likes: 21
Here's a new one to us:

Customer reported a certain 9508 is missing the "Hold" key when a 2nd call starts ringing through. Apparently if the user presses "Answer" the first call is immediately disconnected. All the typical settings existing under Telephony - Reserve Last CA, Call Waiting, Answer Call Waiting on Hold, etc.

We tried replacing the set and changing the port but neither made a difference. It was finally resolved by deleting the user and re-creating it again.

[Linked Image]

[Linked Image from]
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
Avaya IP Office Service in Canada
VoIP Demo

Avaya IP Office Service in Canada

Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.

Joined: Jul 2001
Posts: 3,330
Likes: 8
Moderator-Avaya-Lucent, Antique Tele
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,330
Likes: 8
The focus is moving to the ringing call, the one starting with 587 (notice the call appearance is highlighted)

Scroll UP to the current call, the one starting with 403, and you will find the Hold button that is active for that call.

IF you have Auto Hold checked in System > Telephony, pressing Answer on the ringing call that is in focus will put the active call on hold automatically.

On the phone, press Features > Call Settings... > Auto Display Waiting Call > Set to OFF and the focus will not move from the active call to the ringing call.

This value is saved in the IPO's configuration, not in the telephone itself, which is why replacing the phone did not change the behaviour, but deleting and recreating the User did.

1 member likes this: Toner

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
205,843 Shoretel
183,716 CTX100 install
183,260 1a2 system
Newest Members
Jackie22, Griffin, Paso Telecom, goalieonyxvs, kb8doa
49,726 Registered Users
Top Posters(30 Days)
Toner 11
Yoda 6
tim10 5
Who's Online Now
0 members (), 21 guests, and 27 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5