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Joined: May 2002
Posts: 4,291 Likes: 6
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,291 Likes: 6 |
I have been in this particular system many times. Last week was the last time.
Could not get in today.
Cable to Lan port
Correct address on laptop
Cable is ok
Any ideas
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Avaya IP Office Service in Canada
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Joined: Aug 2004
Posts: 1,572 Likes: 21
Admin
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Admin
Joined: Aug 2004
Posts: 1,572 Likes: 21 |
Were you able to ping the system? And were you using the Avaya Manager software or were you accessing it via the Web Page? If via Web Page it could help to clear your browser cache.
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: May 2002
Posts: 4,291 Likes: 6
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,291 Likes: 6 |
Using Manager
How would I ping the system ( I fidnt think of that )
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Joined: Aug 2012
Posts: 71
Member
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Member
Joined: Aug 2012
Posts: 71 |
On Windows, open a command prompt window. Type ping (ipaddress) then press Enter.
Example of a good ping:
C:\>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms
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Joined: Aug 2004
Posts: 1,572 Likes: 21
Admin
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Admin
Joined: Aug 2004
Posts: 1,572 Likes: 21 |
grich is correct - I usually hit the Windows button on my keyboard then type "cmd" and enter/return to start a command prompt window.
Then (for default IP of an IP Office) type ping 192.168.42.1
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: Aug 2006
Posts: 1,789 Likes: 9
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,789 Likes: 9 |
Get an IP sniffer program (Angry IP, for example) run it and find the IP address of the IP Office. It may have done something silly and acquired itself a new IP address.
If you have a user set up with System Phone Rights you can see the IP address on a phone under System Info.
Or, last resort, use the WAN port and set your laptop to the default .43 subnet.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 4,291 Likes: 6
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,291 Likes: 6 |
Thanks all
I will check next time i'm there
Ken
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