web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#637132 06/11/20 12:13 PM
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
First - IPOffice essential trying to return calls from call logs, get this weird message saying "the users does not have the authority to make this kind of call". Is this coming from the system or the SIP provider? Second question, accessing the voice mail from a single line phone. Do I need a special short code?

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,342
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,342
Likes: 10
1. what is the number in the call log, and can it be dialed without the 9 and the 1? Example, the call log shows an incoming call from 2135551212, it can't be called back because it doesn't include 1 in front of the area code, and it doesn't include 9 for outside calls. Short codes can be set up in the User and the ARS table to bypass dialing 9 and if ARS receives 10 digits it can know to add the 1 in front of the area code. Another approach would be, if none of your extension numbers begin with 1, add the digit 1 in the prefix section of the line and create a system short code of 1N / Dial / 1N / ARS . Numbers in the log will be 12135551212 and you can return calls directly.

The default short code for voicemail is *17, dial it from the single line phone and you will reach the login prompt

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
As always TTT comes through! I thought I might have to add a short code. Thanks


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,288
Posts638,794
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,349 Shoretel
188,998 CTX100 install
187,390 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 23
teleco 7
dexman 5
dans 4
Who's Online Now
1 members (Ashley), 119 guests, and 406 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5