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#635795 03/06/20 12:59 PM
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I have a customer with an IP Office basic Rel 11. Problem is when some one pushes the door phone button the phones assigned start ringing and they don't stop till some one picks up the receiver. Can I limit the number of rings? tried assigning VM to the extensions, did not help. Any suggestions??

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If no one is going to pick up the phone and speak with the visitor, they want a door BELL, not a door PHONE

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I think that Avaya/Bogen doorphones have a pot that will adjust the off hook duration. If I'm mistaken, the definitive answer will be posted below. smile


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Can I limit the number of rings?

Yeah, like Tommy said, somebody needs to pick up the phone!

-Hal


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That was helpful... Dexman, you think there is an adjustment within the unit?

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Don't remember if the IPO still has the door phone function like the old Partner. If so, program the extension as a door phone, not a hot line. If not, use a door phone controller like the Viking C-200. It can be programmed to have a maximum ring count of 3 or 10 rings.

And no, the Avaya/Bogen/Harris door phones had no provision for adjusting anything except maybe the mic and speaker volume (on some).

-Hal


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I'm going to look at one of the two door phone units at my church. I think I saw a pot to adjust a timer. I will post an update sometime tomorrow.


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The door phone DOES have an adjustable timer that will automatically hang up the unit after the preset time has elapsed (15 seconds to 2 minutes).
Adjusting this POT might yield a happy medium between constant ringing and users getting cutoff while talking. But, a door bell
or an SLT inside of an enclosure might be other options to consider.


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The door phone DOES have an adjustable timer that will automatically hang up the unit after the preset time has elapsed (15 seconds to 2 minutes).

Well, there were so may different versions and manufacturers of that door phone that Avaya used that I'll take your word for maybe ONE having that ability. At any rate, I believe all will automatically hang up AFTER it's answered and there is a period of silence. Probably what you are thinking.

Connecting the door phone to a hot line is only going to do what you are experiencing. If the IPO can't provide a door phone function, that controller will.

-Hal


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The model in question is the rebranded Bogen. I took a picture of the installation guide...specifically the page that mentions the timer. I will post the picture for all to inspect.


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