atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA to email

I am trying to do my 1st TVA to email notification.

In System I set the Lan address with mask and gateway as a static to their system
On the Mailbox I set the SMTP server address, account, password, and SMTP ports.
Once I had all valid info both of these were accepted by the TVA.

Calls light the MWL but do not transfer to the email.

I've heard some ISP's won't accept SMTP from 3rd party apps but no one could say which ones other than Gmail won't work.

I am presently using Fatcow.com for this as I have some control. In the future I plan to put it on THEIR ISP once I can get it to work on mine.

I did a trace and everything looked good until the end. I have the beginning if needed but this is what a call going to Sta 118 looks like just after the calling party ends.


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Guidance Value
01 JAN-30-20 03:27:00PM (0577)Recording accepted
01 JAN-30-20 03:27:01PM (0912)To make this message urgent, press 1
(0508)Otherwise, press 2
String
01 JAN-30-20 03:27:03PM [00] Detect on-hook

01 JAN-30-20 03:27:03PM [00] Message accept start.

01 JAN-30-20 03:27:03PM [00] Destination Mbx No.:0xf.

Mailbox No Message Num Event
01 JAN-30-20 03:27:04PM 118 00800000000F200130152703 Created Deliver by 111 Rec Time:00:00:08
String
01 JAN-30-20 03:27:04PM [00] Thank you

Guidance Value
01 JAN-30-20 03:27:04PM (0679)Thank you for calling
String
JAN-30-20 03:27:04PM [EMLT]Start making a temporary file for E-mail Transfer.
JAN-30-20 03:27:04PM [EMLT]End making a temporary file for E-mail Transfer.
JAN-30-20 03:27:04PM [EMLT]Message Original Recording Time: 00008 sec
JAN-30-20 03:27:04PM [EMLT]->Attached Message Time3(Original):00008 sec.
JAN-30-20 03:27:04PM [EMLT]E-mail Transfer Started! (Mbx:0x00f(Adr:0x118fffff))
JAN-30-20 03:27:04PM [EMLT]E-mail Language : English
JAN-30-20 03:27:04PM [EMTC]attached file name:rcvm118_2020013015270300.wav

JAN-30-20 03:27:04PM [EMTC]Encode - Start -

JAN-30-20 03:27:04PM [EMTC]Encode - End -

JAN-30-20 03:27:04PM [06] [200130152704] - apl_start_dp Ver.3.15 -

V.P.S. App
JAN-30-20 03:27:04PM [06] Msg NTF DPITS Start. [MbxNo = 15]

JAN-30-20 03:27:05PM [06] MWL ON. Mbx.118 - Thu Jan 30 15:27:05 UTC 2020

JAN-30-20 03:27:05PM [06] mwli.byNtfStat.btDevNo:f

JAN-30-20 03:27:05PM [06] mwli.byNtfStat.btMwlStat:1

JAN-30-20 03:27:05PM [06] mwli.byMWLPort:0

JAN-30-20 03:27:06PM E-mail Transfer Failed! [Major](Mbx:0x00f(Adr:0x118fffff))


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What have I missed THIS time?

Google will work, but you have to lower the security settings on it.

Try in the Google host account, set security to allow less secure apps.

First I would make sure that your usernames and passwords are correct. then I would go to the email setting and have it send a test message. That way you can troubleshoot faster.

Check your ssl settings. You might need to refer to fatcow's knowledge base. https://www.fatcow.com/help/article/email-client-setup

I checked all setting and they seem to match.
I can enter the Fatcow account to send and receive and the settings appear to be the same on the TVA.






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I hated to show so much here, but this is only a test account to be deleted and I'm changing the PW as this posts..

Is there anything to be gained from the errorcode?

This may be stupid or the oddest solution, but drop into cmd and ping smtp.fatcow.com to get the IP address of
65.254.248.100 Put that in place of the named SMTP server.

Carl

Hi Carl,

From the location I pinged 65.254.248.100 fine.

I changed the SMTP setting from fatcow to that IP but the failure is the same.

PS. your signature is great! Do you click your heels to get there too?

Hi OBT & helpifican

The 3rd party app allowance for the receiving party was already enabled.

If you setup this account on a email client. Does it work ok

Yes. From a pc email client it can send and receive on both the account I gave the TVA as well as the account it should send to.