atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems No E-Mail delivery on NS-700

We have a customer with a fairly new NS-700 that claims that their UM to E-mail feature isn't working, but they aren't sure if it ever did. All of the entries appear to be correct in the UM settings. Is it possible that they didn't purchase the license for this? I noticed that they have one license that provides system-wide fax/e-mail and voice mail integration, but none for just the e-mail part. We know that their voice mail works fine. I also looked in maintenance at their current options and it shows 'no limit' for UM-E Mail. What am I missing?

When the NS700 first came out, Panasonic required a license for email notification. In the next release this feature was included to support all mailboxes to email out at no extra cost.
Sounds like you are missing a setting in the SMTP options in Network Services 3.6.
You can also test emails in the maintenance tab, select Utility-7.3 test email.
Kevin

Thanks, Kevin. That's what I suspected. I'll look into what you mentioned tomorrow and post back with the results.

Many thanks to Kevin (A.K.A: C5Z) for assisting with correcting the SMTP over TLS and DNS settings required to resolve this. Your remote support rates are very reasonable and I look forward to working with you again in the near future.