OK.... DUMB RALPH!
I watched the trace as I went through each of the modes and they ALL "sounded" the same and showed it showed going to the correct CS's.
At that point I saw the baseball coming right at me.......... AND THEN IT HIT ME!
and I figured out what had occurred.
They were having some work done on their parking lot last month and had asked how to rerecord the Company greeting. I told them where it was in the instruction pack I had originally left or they could have me come out to do it for them. They declined and said the instructions were enough. Unfortunately they misread them.
They recorded the CO greeting PLUS the CS2 recording onto the front end Company greeting. YES I had listened to the CO greeting before, but didn't wait until it completely finished. Therefore I thought it was the CO AND THEN CS1 or CS2. instead of them both being on the Company greeting before the Custom service began.
Thanks for your help.