Business Phone Systems

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#628168 03/15/19 02:57 PM
Joined: Oct 2004
Posts: 1,489
oobie Offline OP
OP Offline
Joined: Oct 2004
Posts: 1,489
Customer uses Voiceover to barge into calls for a executive. The executive uses a hardwired headset to the headset port. Executive says that when the secretary does the voiceover it comes through his earpiece on the headset and it used to come through the speaker on his phone.

Does that sound right?

Thanks for any help!!


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oobie #628172 03/15/19 04:00 PM
Joined: Apr 2005
Posts: 2,491
Likes: 1
Joined: Apr 2005
Posts: 2,491
Likes: 1

No it doesn't sound right.

If they are on the headset the announcement comes through it.
If they are on the speaker as in speaker phone the announcement comes through the speaker.
Cannot do both.

We get old too soon, smart too late

Moderated by  ttech 

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