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Joined: Dec 2016
Posts: 46
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Joined: Dec 2016
Posts: 46
Hello,

We recently made some changes to our Auto-Attendant and some callers seem to be reaching the wrong person. I know in the SMDR with my current settings I can see what extension eventually picked up their phone call, but I wondering if there is anywhere I can see what button/option they chose from the Auto-Attendant (if they pressed 1 vs 8).

Thanks!

Last edited by DMontgomery; 10/10/18 10:55 AM.
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Regarding the SMDR, I never seen a report showing what number the caller dialed when listing to the auto attendant prompts.
People are creatures of habit, when you make changes to the auto attendant it's always a good idea to record at the beginning something like, please listen carefully our menu has changed.


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What dans said! I am dealing with it right now at a location where we had to re-arrange the auto attendant about 3 different times because people were not listening to the new greetings.

But also make sure the menu are using is using the correct DAT table

Last edited by oobie; 10/10/18 04:38 PM.
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you could put a "digit grabber" in line with a line and test .

Last edited by skip555; 10/10/18 05:01 PM.

Skip
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Serving SW and West central Fl since 1984

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