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Joined: Mar 2009
Posts: 395
Member
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Member
Joined: Mar 2009
Posts: 395 |
I need CID on a partner
They do not want to field calls directly so the Auto Attendant grabs calls on the 1st ring.
I discovered that it has to ring 3 times for the CO signal to show on any ringing designation.
If I leave the station ringers off and change the VM to answer slower, will it repeat the CID information to the station when it is transferred even if they are not ringing destinations?
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Joined: Dec 2005
Posts: 9,172 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,172 Likes: 8 |
Caller ID should appear on displays when calls transfer out of the auto attendant. Just be sure that all modules are able to handle Caller ID (older vintage modules won't). Try setting the stations for delayed ring as another option.
I Love FEATURE 00
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Joined: Mar 2009
Posts: 395
Member
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Member
Joined: Mar 2009
Posts: 395 |
I had hoped this would work. Thank you for the vote of confidence.
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Joined: Feb 2005
Posts: 12,347 Likes: 4
Member
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Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
You will need an ACS R6 or better.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Dec 2007
Posts: 6,807 Likes: 18
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,807 Likes: 18 |
I believe for Partner ACS that if you want CID to be displayed after being answered by the AA you need R6 or higher.
Others will correct me if I am in error.
Like Hal said!
Last edited by Professor Shadow; 09/28/18 07:34 PM.
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Joined: Mar 2009
Posts: 395
Member
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Member
Joined: Mar 2009
Posts: 395 |
It only has a REV 3 on the ACS cabinet. However I called in and it showed PRIV-PRIV on the display as I have a blocked number..
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