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Joined: Dec 2017
Posts: 2
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Joined: Dec 2017
Posts: 2

Working on an older IVX DP1 phone. Was testing out a number of headsets (could get none to work), the phone handset is failing to trigger a line pickup/doesn't work.

All other phone functions working properly.

P/H 3-3 is (re)set to disable
P/H 3-5 is set to disable

any ideas on how to get the extension to recognize the handset again?


Andrew Ayres
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Joined: Aug 2002
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What exactly happens? Does it work on speaker phone? Do you have intercom dial tone but can't dial out?

Has it worked in the past?

Joined: Dec 2017
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John-

thanks for the reply. The phone/extension worked perfectly before I started trying headsets. the only programing changes I made were to P/H 3-3 (enable headset, now set to disable)

All functions of the phone/extension work normally. I can answer calls on speakerphone, park, transfer, etc.

Except for the handset. No sound at all, no pickup of incoming calls, nada.

I first swapped out the handset and cord, then I swapped out the whole unit. Same non-response from the handset.

thanks for any thoughts you might have.

Andrew



Andrew Ayres
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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Did you reboot it? If not try that.


Moderated by  5years&counting, nonameyet 

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