|
|
Joined: Dec 2017
Posts: 2
Member
|
Member
Joined: Dec 2017
Posts: 2 |
Working on an older IVX DP1 phone. Was testing out a number of headsets (could get none to work), the phone handset is failing to trigger a line pickup/doesn't work.
All other phone functions working properly.
P/H 3-3 is (re)set to disable P/H 3-5 is set to disable
any ideas on how to get the extension to recognize the handset again?
Andrew Ayres
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
What exactly happens? Does it work on speaker phone? Do you have intercom dial tone but can't dial out?
Has it worked in the past?
|
|
|
|
Joined: Dec 2017
Posts: 2
Member
|
Member
Joined: Dec 2017
Posts: 2 |
John-
thanks for the reply. The phone/extension worked perfectly before I started trying headsets. the only programing changes I made were to P/H 3-3 (enable headset, now set to disable)
All functions of the phone/extension work normally. I can answer calls on speakerphone, park, transfer, etc.
Except for the handset. No sound at all, no pickup of incoming calls, nada.
I first swapped out the handset and cord, then I swapped out the whole unit. Same non-response from the handset.
thanks for any thoughts you might have.
Andrew
Andrew Ayres
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Did you reboot it? If not try that.
|
|
|
Forums84
Topics94,384
Posts639,239
Members49,799
|
Most Online5,661 May 23rd, 2018
|
|
1 members (metelcom),
117
guests, and
36
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|