I have a client that has a ESI 200 with about 50 phones. The system was installed a little over 5 years ago. The ASC card with storage device was installed a little over 4 years ago. The system has the current software.
About six weeks ago, while listening to the recorded calls, there is part of the recording missing on the call we listen to.
Example: If I do a test recording like this, "testing, 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15"
Then listen to the recording, I hear "testing, 1,2,3,4,5,6,7, 12.13,14,15.
8,9,10,11 are not in the recording?
Have been around the block a half of dozen times with ESI and nothing they do seems to work. Next step is to start replacing hardware, going to try the ASC hard drive, then the ASC card, then lastly if that does not work ESI is suggesting we replace the main hard drive.
Has anyone ever experienced this problem?