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Joined: May 2014
Posts: 28
OP Offline
Joined: May 2014
Posts: 28
Hi all,
I configured COT direct line for a analog extension (CM 30,Y=02/03: 04 Direct In Terminal).
However, the system keeps routing incoming call to this extension even though it is on call (internal). The caller should get busy tone in this case.

I checked the the CM 30, Y=13/14 and the default setting is "Waiting until the DIT station be comes idle.

Is there any option that I will get busy tone in this situation?

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Joined: Mar 2014
Posts: 365
Joined: Mar 2014
Posts: 365
Verify there is no call forwarding set on that station, or call waiting.

Joined: May 2014
Posts: 28
OP Offline
Joined: May 2014
Posts: 28
No call forwarding or call waiting is set on this extension.

I go with Direct Inward Terminal setting for analog trunk. So, if the extension is busy, it will follow setting of CM30, Y=3/4 (Handing of busy/not available Direct-in Termination destination in day/night mode).
Options of CM30, Y=3/4 are:
- 01: Forward to TAS BUZZER indication
- 04: Forward to Attendant Console
- 06: Automatic Camp-on
- 15(def): Keep the call ringing (wait until the station becomes idle)

No option for "Busy".
so how? Other setting to get the busy tone for this case?

Moderated by  ttech 

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