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Joined: Aug 2013
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Power was out for about 2 hours, longer than the UPS could handle.
All station programming was lost. The date and time were lost.
The holiday settings and day / night settings are still there.
The Pilot DNs were gone and all button programming for the stations was gone. Calls are not going to voice mail.
In emanager both Maintenance, CIX Data Backup and CIX Data Download had been run a few months ago. Is there a way to restore the data? If not, what purpose do these backups serve?
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Joined: Aug 2013
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Some more information.
When I dial 50 it plays the greeting for that extension. I can then leave a message or press * and get the main greeting where I can navigate the menus. If I leave a message the MSG light comes on and works as expected.
When I dial 49, though, I get a rapid busy. The pilot DNs are set to alternate DN 49 then an extension ID. When I dial a pilot DN I also get a rapid busy.
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Joined: Dec 2009
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First check that the battery on the CPU is on(small jumper near yellow battery). After that you need to put your backup on a SD Card and put it in the SD slot on the CPU and with eManager make an initialize. Your system will reboot and apply the backup on the SD card.
On the SD Card, you must create a directory call PROGDATA and put the default.dat file in it. Default.dat is the config file created by the backup system in eManager.
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Joined: Aug 2013
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After that you need to put your backup on a SD Card and put it in the SD slot on the CPU and with eManager make an initialize. Well... that's a problem then. The backup created via CIX data backup doesn't go anywhere? I've run it, but never knew where it was going. I don't know if there is an SD card. I will go open the box and take a look.
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Joined: Aug 2013
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There is a jumper near the battery. There is also an SD card in the slot. But I don't have a file to copy onto it.
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Joined: Aug 2013
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I guess I thought the backup saved to the SD card. When power came back on I thought it would read from the SD card and reload everything.
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Joined: Dec 2009
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The backup is always sent to the SD card. If the battery is off the system should read the backup and apply it. If not and the card is in you can do a Initialize in eManager to force the CPU to read the card
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Joined: Dec 2009
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It can also be a faulty battery. How old is your CTX100?
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Joined: Aug 2013
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The backup is always sent to the SD card. If the battery is off the system should read the backup and apply it. If not and the card is in you can do a Initialize in eManager to force the CPU to read the card If there is NO backup on the SD, though, would this make things worse?
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Joined: Aug 2013
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It can also be a faulty battery. How old is your CTX100? Three years, I think... But I seem to recall we've had issues with power failures losing data before. Maybe it's always been bad. It's connected to a UPS, but power was out for too long.
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