esi hold button

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esi hold button #574312 07/07/14 11:13 PM
Joined: Dec 2009 Posts: 34 new jersey jjackson OP Member
OP jjackson Member Joined: Dec 2009 Posts: 34 new jersey	Has anyone seen a problem when you press the hold button it show muted on display and doesn't put call on hold intermittently. Default system and swapped cabinet same problem system is s-class

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Re: esi hold button jjackson #574319 07/08/14 07:57 AM
Joined: Oct 2004 Posts: 1,489 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,489 central pa	Sure the Hold parameter is set to system wide? and not exclusive?

Re: esi hold button jjackson #574321 07/08/14 09:03 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by jjackson Has anyone seen a problem when you press the hold button it show muted on display and doesn't put call on hold intermittently. Default system and swapped cabinet same problem system is s-class I have seen the hold button "lose" its' programming a couple of times over the years. Tech Support will straighten it right out. But .... you say you swapped the whole cabinet?? That would be very strange to have the identical issue with two separate cabinets. Did it happen right away with the new cabinet or after the extension was used for a while?? If it took a while i would think the user is doing something funky. John Corrigan New Phone Systems and Service

Re: esi hold button jjackson #574354 07/08/14 03:50 PM
Joined: Feb 2006 Posts: 1,716 Pittsburgh, PA Rcaman Member
Rcaman Member Joined: Feb 2006 Posts: 1,716 Pittsburgh, PA	If a backup of the old system was made and the backup was restored to the new system and the backup had corrupt data, the problem could move into the new system. If it was me, I'd default the system and reprogram from new. OR call ESI and have a tech look into the system and probably fix the problem. Rcaman Americom, Inc. Where The Art And Science Of Communications Meet

Re: esi hold button Rcaman #574359 07/08/14 04:51 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by Rcaman If a backup of the old system was made and the backup was restored to the new system and the backup had corrupt data, the problem could move into the new system. If it was me, I'd default the system and reprogram from new. OR call ESI and have a tech look into the system and probably fix the problem. Rcaman Good point (two actually) It would defeat the purpose of swapping cabinets if you load the old programming on so i just assumed that didn't happen. Just call tech support .... that's why they exist John Corrigan New Phone Systems and Service

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