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Joined: Jun 2014
Posts: 6
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Joined: Jun 2014
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Hello smart people,
We have a ctx100 and a ivp8 rev.1
The issue is that when we go in to record a message it says "I'm sorry, I am unable to record your greeting at this time." Also it will not allow an external call to record a voice mail either. Any help would be much appreciated.
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Joined: Feb 2007
Posts: 1,314
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Posts: 1,314 |
Sounds like your vm system has reached its maximum capacity. Have people log in and start deleting saved messages.
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Joined: Jun 2014
Posts: 6
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OP
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Joined: Jun 2014
Posts: 6 |
that's the thing there was only 1 voicemail and we deleted it
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jun 2014
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Joined: Aug 2012
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There is a greeting recording time for each mailbox, the default is 40 seconds you may want to extend that for the main greeting.
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Joined: Jun 2014
Posts: 6
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OP
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Joined: Jun 2014
Posts: 6 |
how do i do that, do i have to connect to the com port or can i do that through the phone?
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
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Connect through the com port and you will be able to see what mailboxes have messages in them, and how many. Like was suggested earlier, check mailbox 0.
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Joined: Jun 2014
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how do i login to mailbox 0, is it the same way i would check an extension mailbox
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Joined: Jun 2014
Posts: 6
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OP
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Joined: Jun 2014
Posts: 6 |
resolved:
copied user 0 to another user
deleted user 0
copied it back
thanks for the prompt replies
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