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Joined: Jun 2014
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We have a client who has 2 locations, connected by a point to point line. They had an older Samsung 500 system with an MGI card which we just replaced with a 7400 system with an OAS card. Now their 2nd locations has been totally dead in the water for 2 days now because they use VoIP phones at that location. The phones dial out ok and connect ok, but the user cannot hear anything at all. No sound. Just dead air. Nothing has changed with the line and the VoIP phones were working fine with the older system. Port forwarding in the router should not be necessary because it is on the same network due to us using a point to point MPLS line. We have turned off MPS in the system. Any suggesting would be much appreciated!
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Joined: Jun 2014
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In case it matters, we are using Samsung ITP-5121D VoIP phones. Thanks again.
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Joined: Jun 2005
Posts: 574
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I would look at what ports you have open on the router
different ports are open on oas card
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Joined: Nov 2012
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It may be worth turning MPS off in system options
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Joined: Jun 2006
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Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
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Disabling MPS won't make a difference.
Do you have private with public set on the MP/OAS card?
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Joined: Aug 2012
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is the remote site using the same IP range?
Make sure you put the Ip ranges in the Private IP list dm 5.2.8
white list also dm 5.13.10
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Joined: Dec 2011
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What do you mean by ranges? I entered all the IP addresses from the remote side, still not working. Each voip phone has a static address.
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Joined: Dec 2011
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ip adresses on system side are 10.133.112.172
On the remote side 10.228.134.100
MPS is turned off.
Phones ip's are white listed.
Public w/ Private.
I can see the phone in MMC 840. But it never connects.
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Joined: Jun 2006
Posts: 3,000 Likes: 4
Moderator-Samsung
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Moderator-Samsung
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You can turn mps back on. What andma has said above will fix it.
Also you can just enter 10.228.134.255 rather then all the individual ip addresses.
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Joined: Dec 2011
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Had to change back to "Private." And the phones connected finally.
But I have no audio now.
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