Business Phone Systems

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Joined: Jan 2011
Posts: 116
OP Offline
Joined: Jan 2011
Posts: 116
We have a speed dial of 5 in the pbx and rings a cell phone of whoever is on call and we have never had any issues.

Last night we got a complaint that someone was pressing 5 but after about 6 rings it went back to our AA so they got stuck in a loop over and over.

We have 5 going to cell xxx-xxxx
If I put my cell or someone else cell it works fine.

What’s weird is all of our phones vm answer at 6 rings. If called not through the system

I thought it might be time issue but that can’t be it. I programmed speed dial 5 to ring to a phone that doesn’t have VM and it sat and rang for about 20 rings or more.

If we just dial 5 from our phones in the office it rings his phone 6 times and does go to his VM
If we dial our main # to our office and press 5 in the AA it rings his phone 6 times and then sends the call back to our AA

im lost :-)

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Joined: Jan 2011
Posts: 116
OP Offline
Joined: Jan 2011
Posts: 116
Disregard It was just a call reroute timeer in the COS of the PRI.
Wierd not sure why it never recalled when I send speed dial 5 to a copper line off the pbx.
anyways it working :-)

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