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Joined: Aug 2011
Posts: 324
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OP
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Joined: Aug 2011
Posts: 324 |
Hi all,
Working on a CIX100, with an LVMU.
I'm wondering if there is a way to reduce the time between the "Please Hold on while I try that extension" and voicemail kicking in. Right now it is about 10 seconds of dead air.
Any ideas?
Thanks in advance.
-Will
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
Is that a canned message or recorded by customer?
If recorded by customer my guess is they didnt press # immediately at end of recording and let it time out.leaving dead air
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Joined: Mar 2010
Posts: 228
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Joined: Mar 2010
Posts: 228 |
Is it using supervised or unsupervised transfer?
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
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Joined: Jun 2005
Posts: 2,674 Likes: 5
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Joined: Jun 2005
Posts: 2,674 Likes: 5 |
Is it using supervised or unsupervised transfer? My guess is supervised transfer and no on hold music.
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Joined: Mar 2010
Posts: 228
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Joined: Mar 2010
Posts: 228 |
That's what I was thinking!
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
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