Business Phone Systems

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Joined: Apr 2012
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Joined: Apr 2012
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Hi all! I bought the SBX IP 320 24 button phones in 2011

We have made use of some of the features on this phone but I am stumped every time I look at how to make auto attendant CCR go to a specific name or extension in our office. What steps do I start with? We don't want to have a person just to answer the phones and this will be a 24 hour automatic CCR. Not day ring mode/night ring mode/or weekend/ Which mode?
Which program? PGM 146? Thanks for the help.

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Joined: Jan 2008
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Joined: Jan 2008
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CCR is a DISA ring setting not a CO line ringing setting. Using Admin software it is pgm 140 right click, update tool, then choose day, night, etc destination and what greeting number should play. If you assign a greeting with normal co ringing the message will play but will ignore all dialed digits from the caller.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

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