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Joined: Aug 2013
Posts: 42
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OP
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Joined: Aug 2013
Posts: 42 |
Two people have private lines. Those lines have a single button on each of the two extensions to allow them to dial out or take inbound calls. They are supposed to be completely separate. Outbound is fine. Inbound calls, if not answered, get picked up by the correct VM extension.
Inbound calls are supposed to ring the correct extension only, but that's not happening. Inbound calls to either phone number are ringing both extensions at the same time and either of them can answer.
I'm assuming there is something programmed incorrectly that can be fixed in emanager. Does that sound right? Any ideas on where to look?
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Joined: Aug 2002
Posts: 4,920 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,920 Likes: 1 |
How are the lines being delivered? PRI with DID or copper CO line?
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Joined: Aug 2013
Posts: 42
Member
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OP
Member
Joined: Aug 2013
Posts: 42 |
How are the lines being delivered? PRI with DID or copper CO line? Copper CO line
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