|
|
Joined: May 2007
Posts: 426
Member
|
OP
Member
Joined: May 2007
Posts: 426 |
Got an ext. getting Phantom voice mail any ideas what to look for or what could cause it. Deleted the box and reinstall and that didn't take care of it.
Thanks
|
|
|
Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2001
Posts: 3,330 Likes: 8
Moderator-Avaya-Lucent, Antique Tele
|
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,330 Likes: 8 |
Can you describe the phantom voice mails that it is receiving?
|
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
|
OP
Member
Joined: May 2007
Posts: 426 |
There is no messages just like hang ups but can have up to 100 in 2 days
|
|
|
|
|
Joined: Jan 2005
Posts: 15,367 Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,367 Likes: 12 |
Has the service provider for the dial tone been changed recently? More importantly, are you receiving disconnect supervision on the CO lines?
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
|
OP
Member
Joined: May 2007
Posts: 426 |
There is 24 voice mail ext. and this is the only one doing it. all others work just fine.
|
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
where do T/0 calls go ?
I've run into this before with lack of disconnect supervision
Skip
------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
|
OP
Member
Joined: May 2007
Posts: 426 |
They dump into the mail box with nothing there
|
|
|
|
|
Joined: Jan 2005
Posts: 15,367 Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,367 Likes: 12 |
There is 24 voice mail ext. and this is the only one doing it. all others work just fine. Perhaps, but if a caller dials that extension and there is lack of supervision on the CO lines, this will happen. I agree that you would probably see this happening on more stations if it was due to lack of supervision, but it could be that this is the only extension receiving calls after hours. You might also want to check to see if the user has activated notification in their mailbox and put their extension number in the telephone number field. This will cause the mailbox to call the extension repeatedly and then leave blank messages when the station isn't answered.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Dec 2005
Posts: 9,138 Likes: 5
Spam Hunter
|
|
Spam Hunter
Joined: Dec 2005
Posts: 9,138 Likes: 5 |
What type of telephone service is being used? (POTS, T1E&M, T1 with Loop Start trunks, T1 with Ground Start trunks, ISDN)?
What is the selected dial 0/timeout action?
I Love FEATURE 00
|
|
|
|
|
Joined: May 2007
Posts: 426
Member
|
|
OP
Member
Joined: May 2007
Posts: 426 |
I just went out and changed the ext. number it is going to her mail box now instead of the console but her phone rings on her did line. Could it be in the port?
Thanks
|
|
|
|
Forums84
Topics94,112
Posts637,984
Members49,726
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Yoda),
89
guests, and
39
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
