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Joined: Aug 2010
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I have a partner ACS 5.0 5 slot carrier, Processor, 2 2x6 cards and 2 0x12. Voicemail is Partner voice messaging PC card Large.
Set to 16 mailboxes. I have changed mailbox assignments to different extensions but every couple months 1 of the extensions disappears, but only 1, the rest say. Any ideas?
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I have a partner ACS 5.0 5 slot carrier, Processor, 2 2x6 cards and 2 0x12. Voicemail is Partner voice messaging PC card Large.
Set to 16 mailboxes. I have changed mailbox assignments to different extensions but every couple months 1 of the extensions disappears, but only 1, the rest say. Any ideas? Those PVM Cards flake out once in a while… you can try defaulting it.
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Joined: May 2002
Posts: 4,291 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,291 Likes: 6 |
Is it the same extension every time
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Joined: Aug 2010
Posts: 20
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OP
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Joined: Aug 2010
Posts: 20 |
Yes it is. It is like it reverts back to an old config.
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Joined: Dec 2005
Posts: 9,138 Likes: 5
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,138 Likes: 5 |
Try defaulting the card as John suggested and let us know how things work out. 
I Love FEATURE 00
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
I just had the same problem on one and defaulting cured it
Skip
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Serving SW and West central Fl since 1984
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Joined: Aug 2012
Posts: 63
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Member
Joined: Aug 2012
Posts: 63 |
What is the procedure to default the card?
I am in the process of installing a large PC card voice mail right now.
Do you suggest defaulting a new one before installing so we do not have this problem in the future??
Thanks!
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Joined: Dec 2005
Posts: 9,138 Likes: 5
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,138 Likes: 5 |
"Yes" to the default upon installation.
I Love FEATURE 00
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Joined: Feb 2005
Posts: 12,335 Likes: 3
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Member
Joined: Feb 2005
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New cards (and used cards being put back in service) should always be defaulted. Will doing so eliminate that problem? Personally I think you have a bad card but I would default it then rebuild it first before coming to that conclusion.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Aug 2010
Posts: 20
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Joined: Aug 2010
Posts: 20 |
Thanks everyone, I have a new card so I will just replace it so all the users don't have to record their messages and change passwords more than once. I may play with it back on the bench.
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