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Joined: Oct 2004
Posts: 5
OP Offline
Joined: Oct 2004
Posts: 5
I have a customer with one that has Unified Messaging on it. Does anyone know how to change the SMTP identifier so that it shows up as a valid email address? Right now it is coming up as non-mail-user@

Thanks in advance.

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Joined: Feb 2008
Posts: 124
Joined: Feb 2008
Posts: 124
Changes are made in the Database Administrator.

Boxes --> Mail box --> email tab --> account information --> Friendly Name & eMail address

Boxes --> Mail box --> Recording tab --> copy section --> SMTP Address

System --> General --> Company Name

Generates this:

From: {Friendly Name} {eMail address}
To: {SMTP Address}

This message from {caller's number} at {time and date} was forwarded from box {mailbox number} at {company name}.

I have the schedule set to always copy after 0 hours. The system will email the message 1-2 minutes after it is recorded.

Note that the from address does not need to be valid (mine is configured as [email protected]). From what I have seen you also need to change these settings on every user's mailbox that wants to get their voicemails forwarded to their email frown


Jason Perkins
Network Engineer
Joined: Oct 2004
Posts: 5
OP Offline
Joined: Oct 2004
Posts: 5
Thanks Jason. I'll give it a try.


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