|
|
|
|
Joined: Feb 2012
Posts: 4
Member
|
|
Member
Joined: Feb 2012
Posts: 4 |
I am new to the phone side of IT. I have an analog polycom (sound station 2) that is connected to a magix tapit system. Whenever the polycom receives calls its ok HOWEVER when it tried to call out it may or may NOT call. Power cycle seems to temporarily fix the issue but eventually it will come back.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I am new to the phone side of IT. I have an analog polycom (sound station 2) that is connected to a magix tapit system. Whenever the polycom receives calls its ok HOWEVER when it tried to call out it may or may NOT call. Power cycle seems to temporarily fix the issue but eventually it will come back. Tapit is call accounting software and irrelevant to this issue. What happens if you use your buttset? (if you have one)
|
|
|
|
|
Joined: Feb 2012
Posts: 4
Member
|
|
Member
Joined: Feb 2012
Posts: 4 |
I don't have a buttset but I can grab one. I'll update later. Thanks
|
|
|
|
|
Joined: Feb 2012
Posts: 4
Member
|
|
Member
Joined: Feb 2012
Posts: 4 |
sorry for getting back to this so late. The buttset came up fine. We brought in someone who changed how the phone was being routed.
Polycom is NOT used in a VOIP setting. He said that the polycom is sensitive (i.e don't let long details between dialing).
|
|
|
|
Forums84
Topics94,402
Posts639,367
Members49,808
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/images/banners/nextgen154x64.jpg)