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Joined: Sep 2011
Posts: 100
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Joined: Sep 2011
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We have a customer with an IPO 6.0 and VM Pro with a couple issues that I hope someone has some insight into.
1) Randomly throughout the day the system will be put into night mode. The receptionist has a night forward button on her telephone, but she doesn't press it at any point to enable it. It will happen even if she is on the phone.
2) Recently in the past couple days the voicemail answers RNA calls to user's voicemails with the prompts to log into the mailbox with the MB password. Restarting the service does clear the problem, but it happened again today.
NOTE: Recently (within last week) their new IT group moved the DHCP server off the Windows Server that VM Pro was installed to a Sonicwall, not sure if this has anything to do with the second problem.
Chris
NECOM Solutions powered by Internet and Telephone, LLC
Comdial, Vertical, NEC DSX/SL1100, Avaya IP Office
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
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Joined: May 2004
Posts: 1,651 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
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We have a customer with an IPO 6.0 and VM Pro with a couple issues that I hope someone has some insight into.
1) Randomly throughout the day the system will be put into night mode. The receptionist has a night forward button on her telephone, but she doesn't press it at any point to enable it. It will happen even if she is on the phone. Check to see if there are any time profiles set to put the HG into night mode. ...2) Recently in the past couple days the voicemail answers RNA calls to user's voicemails with the prompts to log into the mailbox with the MB password. Restarting the service does clear the problem, but it happened again today. If on Windows, check the login for the service. MIght be the service fails and VM Pro stops. Make sure Firewall off, and run the firewall.bat file.
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Joined: Sep 2011
Posts: 100
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Joined: Sep 2011
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Thanks for the reply. Checked both of those and no joy.
I ultimately ran a repair on VM Pro and so far everything seems to be working OK after 5 days, so I'm tentatively calling this one solved.
Chris
NECOM Solutions powered by Internet and Telephone, LLC
Comdial, Vertical, NEC DSX/SL1100, Avaya IP Office
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