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Joined: Mar 2010
Posts: 228
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OP
Member
Joined: Mar 2010
Posts: 228 |
A customer wants to capture digits input by a caller such as account numbers and I am trying to sort out how I can allow the caller to input this dtmf while in the AA without being transferred.
These digits won't be used to direct calls at all, just allow management to search for calls associated with them.
Details:
CIX
IES32
ACD
Talkument
If anyone has any ideas I would love to hear them.
Cheers
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
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Joined: Aug 2012
Posts: 122
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Joined: Aug 2012
Posts: 122 |
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