Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#541978 12/20/12 10:53 AM
Joined: Oct 2007
Posts: 117
OP Offline
Joined: Oct 2007
Posts: 117
We have an older Axxess system with 4 pots trunks and an EVMC. All calls go to a Hunt Group with a member list that has an extension list and then a CRA. When calls get to the CRA, intermittently we get "6 is an invalid selection" message. That digit is not in use. So far we have changed the LSC card, Rebuild the CRA, replaced the audio card on the EVMC, had a different person record the message that the callers hear. The trunks are plain old pots lines with no discernable static, popping, etc.. The only thing I can think if is to change the Hybrid balance at this point. Can anyone think of anything we have missed?


Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2005
Posts: 840
Joined: Sep 2005
Posts: 840
You should have yer Hybrid Balance setting set to 'short' when using analog CO's and an EVMC. Also you could try adjusting the VM twist settings. Here is a paste from an Inter-Tel knowledge base article:

The recommended settings to make the AA/VM less sensitive than default would be:
Low to High Play, Low to High Idle, High to Low Play, High to Low Idle
8.2 6.7 6.7 4.3

This is adjusted under Voice Processor\Timers and Limits\DTMF Detection Info.

Also the EVMC was never a good product. You should seriously consider a 5000 upgrade. Those EVMC's can't go away quick enough.

Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
205,774 Shoretel
183,663 CTX100 install
183,201 1a2 system
Newest Members
Jackie22, Griffin, Paso Telecom, goalieonyxvs, kb8doa
49,726 Registered Users
Top Posters(30 Days)
Toner 11
Yoda 6
tim10 5
Who's Online Now
1 members (justbill), 84 guests, and 40 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5