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Joined: Nov 2012
Posts: 2
Member
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OP
Member
Joined: Nov 2012
Posts: 2 |
Hello.
I have OS7200 with SVMi-20e card installed. I have Caller ID feature turned on and working when call ist transferd straight to the extansion. But when call is handled by SVMi card first, Caller ID is not visible anymore. SVMi itsel can see this ID (Visible in Port Activity). Also I've notised when supervision level for extension is set to None, it start forwarding Caller ID.
Has anybody already seen this problem?
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Joined: Jun 2006
Posts: 3,000 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,000 Likes: 4 |
This is due to the svmi20e doing an announce transfer.
Once the call is answered by the station the caller id will come through.
Just like if another handset does the transfer, until they hangup it won't show the caller id.
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Joined: Nov 2012
Posts: 2
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OP
Member
Joined: Nov 2012
Posts: 2 |
that's bad. is it possible to change it? becouse it also dosn't show caller id in missed calls.
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Joined: Jun 2006
Posts: 3,000 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,000 Likes: 4 |
The caller id isn't showing in missed calls for the same reason.
You mentioned that you changed the supervision to none, what mad you change it back?
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Joined: Aug 2006
Posts: 1,789 Likes: 9
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,789 Likes: 9 |
If CID isn't showing in missed calls, make sure the extension in question has some CLI blocks active.
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