|
|
|
|
Joined: Sep 2012
Posts: 11
Member
|
OP
Member
Joined: Sep 2012
Posts: 11 |
We have a Panasonic KX-TDA 100 phone system, using KX-T7625 phones. Trying to set up a way have Agent A transfer Customer to Agent B and have all 3 people on the line at the same time. I know about hitting "transfer" a second time, but that just toggles between Customer and Agent B. I know about "conference" but after all three are on the line then a transfer can't be completed. Any ideas?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: May 2003
Posts: 2,924
Member
|
|
Member
Joined: May 2003
Posts: 2,924 |
user manual section 1.4.5 covers all multiple party calls.
Transfer to co must be enabled in COS.
Last edited by brokeda; 09/26/12 12:27 PM.
|
|
|
|
|
Joined: Sep 2012
Posts: 11
Member
|
|
OP
Member
Joined: Sep 2012
Posts: 11 |
Yes, thank you for the user manual reference, it helped me verify that I was looking the right place. I had read it but still wasn't working.
"Transfer to CO" did it! THANK YOU!!!
Question, I saw the security post. Should I be worried about enabling "Transfer to CO"?
|
|
|
|
|
Joined: Jul 2006
Posts: 2,703 Likes: 10
Admin
|
|
Admin
Joined: Jul 2006
Posts: 2,703 Likes: 10 |
Only if you forget to move the VM ports to a different COS than the ones with transfer to C.O. enabled
|
|
|
|
|
Joined: Sep 2012
Posts: 11
Member
|
|
OP
Member
Joined: Sep 2012
Posts: 11 |
Perfect! Thank you!
They were on the same COS, so I have now separated them. You guys are lifesavers.
|
|
|
|
Forums84
Topics94,118
Posts637,999
Members49,726
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
17
guests, and
26
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
