atcomsystems.ca/forum Forums Telephony Discussion Phone & VoIP Systems Vertical Telephones & Systems a few more SBX questions...

Just a few questions that came up after last nights install.

Just to be clear, it seems the only way to make the phone line roll over to VM is to build a station group and overflow. It works fine, but the Caller ID doesn't show up, the station group information does. Anyway to change this?


Does the SBX have mutliple language capabilites? We have an office with a high number of bilingual people.

It a basic system with 6 lines assigned to each phone and DSS indications of all phones (13) on each set. Since all the phones are set to ring, the phones light up like Christmas trees on an incoming call. Anyway to turn this off? Its very annoying to say the least.

Under system attributes there is a check box for LED interaction (or something like that...I am going from memeory). If you check that the LEDs will not all light up like you are experiencing.

CO Line Attribute I, Preset FWD Dest.

Does the SBX have mutliple language capabilites? We have an office with a high number of bilingual people.

Are you referring to the LCD or the AA? LCD = Yes. AA = you could build your own menus with multiple prompts.

What the customer would like to have happen is calls roll over to CCR1. Then the greeting comes on to say "for english stay on the line, for Spanish press 2. Then under the CCR 1, we will make digit 2 go to CCR2, where they can record a prompt in Spanish. My question would be if we built the company directory as say, digit #8, can we make a Spanish prompt come on instructing them on how to navigate the directory? Also, would callers be able to hear personal voice mail box greetings in either English or Spanish?

Would callers be able to hear personal voice mail box greetings in either English or Spanish?


No. The rest you may be able to accomplish if you're creative enough with the AA.

I figured as much. Like you said, we will just need to get creative with the AA.

If the caller id isn't passing through the hunt group then there is probably no caller id on the lines, have you checked that? Never had a problem whether using hunt groups or assigning the stations directly to co line ringing. I always also set the co cid attribute to NAME instead of TEL on all lines.