*Analog Only* 10 digit dialing issue

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Analog Only 10 digit dialing issue #469805 10/14/10 02:49 AM
Joined: Oct 2010 Posts: 3 Lexington, KY cheeezn Member
cheeezn Member Joined: Oct 2010 Posts: 3 Lexington, KY	Phone company switched to 10 digit dialing. Didgital lines are able to dial fine. All Analog lines are unable to dial 10-digit numbers. Long distance are not a problem. Any ideas? Timing issue maybe?

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Re: Analog Only 10 digit dialing issue #469806 10/14/10 02:52 AM
Joined: Oct 2010 Posts: 3 Lexington, KY cheeezn Member
cheeezn Member Joined: Oct 2010 Posts: 3 Lexington, KY	BTW, We have had 4 vendors look at this and no one has been able to fix it.

Re: Analog Only 10 digit dialing issue #469807 10/14/10 10:38 AM
Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY	The best way to determine what is actually going on would be to put a digit-grabber on an outgoing call to see what digits EXACTLY are leaving the phone system. This is the only way to separate the problem from a KSU issue versus a provider issue. You may have a problem on one CO line only, it could be call routing programming in your phone system, a CO problem or half a dozen other things going on. Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Re: Analog Only 10 digit dialing issue #469808 10/14/10 12:45 PM
Joined: Dec 2007 Posts: 908 West Covina California Jim Baldwin Member
Jim Baldwin Member Joined: Dec 2007 Posts: 908 West Covina California	If this is a system it sounds like to me that it is seeing the analog 10 digits as long distance dialing; also could be as Jbean3329 says, time to start basic telephony testing.

Re: Analog Only 10 digit dialing issue #469809 10/15/10 02:01 AM
Joined: Jun 2006 Posts: 1,624 NY Keighlar Member
Keighlar Member Joined: Jun 2006 Posts: 1,624 NY	What phone system is this? With an ECS, you can perform a trace through the Outbound calls programming section. This will show you what the phone system sends for the call by number dialed and trunk group. Using this along with JBean's suggestion of the digit-grabber should give you a clearer idea of what's going on. "I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to." -- Jimi Hendrix

Re: Analog Only 10 digit dialing issue #469810 10/15/10 07:42 PM
Joined: Dec 2007 Posts: 908 West Covina California Jim Baldwin Member
Jim Baldwin Member Joined: Dec 2007 Posts: 908 West Covina California	How about cos for the analog stations?

Re: Analog Only 10 digit dialing issue #469811 10/19/10 07:03 AM
Joined: Oct 2010 Posts: 3 Lexington, KY cheeezn Member
cheeezn Member Joined: Oct 2010 Posts: 3 Lexington, KY	According to AT&T. They are receiving only 7 digits when dialing from analog ports. This is an Iwatsu ADIX phone system. Thanks for you help.

Re: Analog Only 10 digit dialing issue #469812 10/19/10 11:20 AM
Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY	What is the LOCAL provider receiving for digits? Are these POTS lines, POTS lines through a channel bank, PRI or T1 lines? Is a copy of your phone system's data base available? Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.