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Joined: Mar 2006
Posts: 41
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Joined: Mar 2006
Posts: 41 |
I'm using Esnatech vmail with my ECS 4.1 system. I just upgraded to SP1 for 7.1 and have the same issue that I have run into before that I can't remember how to fix. My voice recognition is not working when calling into voicemail. It was a pretty simple setting last time to activate it again. Does anyone know when setting that is?
Thanks
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Joined: Apr 2008
Posts: 12
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Joined: Apr 2008
Posts: 12 |
Every time I do anything with my TOL, such as an upgrade, I spend hours on the phone with Esnatech tech support. You might need to call in.
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Joined: Jun 2006
Posts: 1,624
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Joined: Jun 2006
Posts: 1,624 |
Check the ASR Configurator. Go to Start --> All Programs --> Telephony Office LinX --> ASR Configurator.
Check over your settings and make sure that local IPs shows the IP of the ESNA and that status is ON.
If so, try clicking on Restart UMSNLS and Restart Clients.
ESNA tech support is extremely responsive and cooperative and if you cannot get it started on your own, I'm sure that a quick WebEx will get you what you need.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Mar 2006
Posts: 41
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Joined: Mar 2006
Posts: 41 |
Perfect. I changed the Install Type to client and then restarted both UMSNLS and Clients and speech recognition works again.
The only thing I have noticed is that the dbsrv9.exe is taking 100% of the cpu whenever possible. I'll have to have Esna take a look at it.
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Joined: Mar 2006
Posts: 41
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Joined: Mar 2006
Posts: 41 |
One last thing.... What is the most common value for taskAdapt.AdaptWindowLength? I put 7 in there because I had to have a real value in order to save the settings.
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Joined: Jun 2006
Posts: 1,624
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Joined: Jun 2006
Posts: 1,624 |
We usually keep 21 set as the default. I've never had any issues with that, so I'm not even sure what affect an incorrect setting would have.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Mar 2006
Posts: 41
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Joined: Mar 2006
Posts: 41 |
Ok, I will change it to 21. Thanks again.
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