atcomsystems.ca/forum Forums Telephony Discussion Phone & VoIP Systems Samsung Telephones & Systems DID info from SMDR on OS7100

Any way to get DID information (digits or name) out of a regular SMDR output without going the whole Link/Dataview route? Or even some other software package that can use the Link/Dataview data stream to pull the info?

That info is standard out of the SMDR.
You won't be able to use anything else to get the dataview stream other then dataview

Actually, its not standard out of SMDR, at least not in US systems, or I'm completely missing something that has to be turned on and/or entered somewhere? All I get is extension answered, trunk it came in on, date and time, and duration. The CID/ANI number and name fields at the end of the data stream are blank.

SMDR OPTIONS, CALLER ID DATA - This option can be selected to print Caller ID data received from the Central Office on incoming calls.

SMDR OPTIONS, DID NUM/NAME - If this option is set to YES, received DID information will print on SMDR.

REPORT TRUNK ABANDON DATA, REPORT (per trunk) -
Abandoned call records for incoming calls with CLIP information will be printed on SMDR

The default in the UK for these is YES, may be different in US.

I do get CID data on incoming calls, I mistakenly posted that I didn't. I did have to turn that on in SMDR OPTIONS, off by default. There is no option in US systems for DID NUM/NAME. That seems incredible to me since you guys have it. I suppose its possible its in a differenct location and/or it can only be turned on thru KMMC?

Ok, this issue has been resolved as well, but I'm not sure a software update to 4.53c was needed. I was able to get DID name and number to show up in the SMDR record, but only when I set incoming answer to yes in SMDR options. If I ever get time, I may play with another system at a lower software level and see if it will work.