Business Phone Systems

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#43938 07/22/11 01:16 PM
Joined: Feb 2010
Posts: 39
Rotty Offline OP
OP Offline
Joined: Feb 2010
Posts: 39
installed PRI. outgoing fine.
incoming caller hears nothing but phone or phones ring and caller is there?
PRI provider makes some changes and it works, but

incoming callers sometimes are getting RNA, rings in the callers ear(offsite)but yet nothing rings in the office. both DID's pointed to an extension and ones pointed to UCD's
Provider changed Adtran, same issue
Provider tells me they see the call but the phone system is sending a return message
Anyone have any help?

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#43939 07/22/11 02:03 PM
Joined: Feb 2010
Posts: 39
Rotty Offline OP
OP Offline
Joined: Feb 2010
Posts: 39
read my notes, found PRI is NI2. dont see anything in manual about protocol

read other posts here and it seems like pri has to be 5ess?
cant find any settings in programming to change/select it


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