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Joined: Jul 2007
Posts: 16
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Joined: Jul 2007
Posts: 16 |
I have an os 7400 with four t-1's and the twelve port voice mail is not able to handle the call volume.I am trying to find a solution to handle the traffic but I am not sure what to do.Any and all help is appreciated
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Joined: Dec 2004
Posts: 4,096
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Joined: Dec 2004
Posts: 4,096 |
Very soon the UMS by Samsung will be on the market. It should handle your needs, there are not too many products that have 96 ports to handle what your are wanting to do.
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
Make sure you have installed the optional ram card on that SVMi20. It installs below the Flash/HD. Without it, on 12-port configurations, the SVM can't keep up.
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Joined: Jul 2007
Posts: 16
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Posts: 16 |
I've been told the ums is due any day for about a year now.My customer is not wanting to wait any longer and Samsung is not willing to let me do a beta.The additional ram is installed thanks for teh input WRichey,Noisycow
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Joined: Sep 2007
Posts: 1,173
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Scanjet, you are right about the IP/UMS, I wouldn't plan on that coming to the rescue.
Could you use a third party voice mail off SLI connections for the AA duties and then leave the SVMi20 to do the message taking? Not ideal at all, but maybe that could buy you some time.
How are you determining that the SVMi20 12-port is not handling the volume? All ports busy on the status screen and calls have to wait for an available port; ringing, no answer?
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Joined: Jul 2007
Posts: 16
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Joined: Jul 2007
Posts: 16 |
I am looking at the counters also users are stating they are not able to get or leave messages.I was looking at spnet but I am unable to get it working and I am not certified on it so support will not help me.
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
Not sure how SPnet would help unless you are taking about putting a second SVMi20 in an adjacent cabinet and having it perform AA duties?
You should be able to get an 8-port PC based AA/voicemail dirt cheap from someone here that could be given AA-only duties off an SLI board. No need to know fancy programming - all it is used for is AA - a greeting - they dial extension and/or directory or off to groups, right? Then the SVMi on the back end doing messaging duties only.
Not great, but better than having the account chasing you with a spear.
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Joined: Jul 2007
Posts: 16
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I actualy just got the spnet working and am testing it.I would rather go with a cheap aa but found nothing cheap.
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Joined: Sep 2007
Posts: 1,173
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Good luck then Scanjet and please post up your solution if it works.
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