atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial Dx80 Ringing issue

I have a comdial DX80 customer. The system has been installed for a couple of years.

It had live ringing during day mode, and auto attendant during night mode.

for some reason the auto attendant answers during the day mode. Can't seem to get live ringing back

Using 415 as ucd group ringing

Any help will be appreciated.

I tried to reprogram ringing via co ine 740 ring member 101 etc, but when the system was called
calls were answere by the vm box of sta 101

Help! Haven't programmed this sysem in a while, a little rusty.

Thanks.

If you could leave a phone nummber as a back up that would be great.

Thanks

norm

First---Check all phones to make sure the customers still have their ringing volume set to at least 1. If they don't, all of the phones that are programmed to ring just give a visual indication, then 1 quick beep--then go to VM or AA (depending on how you have the UCD set up).

Customers will swear that they didn't shut ringer off---but I can testify, that we have this problem all the time with people.

Also, when the AA Answers is it answering with the recorded day greeting or night greeting? It could just be the time is off in the VM. I had a system doing this randomly and found that everything was right but the year was several years off so it was confused about what day it was.
Mark

Was 415 programmed with a Reroute to 433? If so, maybe the members of 415 were all logged out (easy to do, if you look at what the feature code is for logging out).

Also, did you check the status of the Day/Eve button? If it's in Time mode, but Time mode isn't setup or intended for use, it could also be causing the problem.

Justin