ICC 2.0

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ICC 2.0 #39794 09/18/08 10:14 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	Does anyone have a copy of ICC 2.0? Im running 2.1 on a 12.0 machine and there is nothing but issues. All the other Call Centers I have out there are 12.1 running 2.1 and they are fine.

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Re: ICC 2.0 #39795 09/19/08 03:41 PM
Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA	I wonder if there was a limitation to using 2.0 on 12.0 and 2.1 on 12.1. I don't have experience with that particular version or product, but I'm sure someone else will be along soon to help answer the question. Justin

Re: ICC 2.0 #39796 09/21/08 11:26 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	Anyone?

Re: ICC 2.0 #39797 09/22/08 11:30 AM
Joined: May 2005 Posts: 951 Lindenhurst, NY 11757 ComdialJim Member
ComdialJim Member Joined: May 2005 Posts: 951 Lindenhurst, NY 11757	Sorry I do not have one. I thought it was inbedded into the version of interchange. I did not think you could have 2.0 on 12.1. Jim Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Re: ICC 2.0 #39798 09/22/08 12:40 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	I agree.... Comdial Keeps telling me its ok but it just shuts down. For some reason they would rather spend time trouble shooting it to no avail then just sending me another copy. I had one but cant seem to find it.

Re: ICC 2.0 #39799 09/22/08 12:49 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Is it dropping the serial link? What do you mean it just shuts down?

Re: ICC 2.0 #39800 09/22/08 01:17 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	It will report for a few hours then for no reason just stops. I had this same issue on another machine running 12.0 with 2.1. Reloaded 2.0 and all was well.

Re: ICC 2.0 #39801 09/22/08 01:45 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Are you talking about the call reports portion?

Re: ICC 2.0 #39802 09/22/08 04:03 PM
Joined: Jun 2008 Posts: 43 Central Jersey BeConnected Member
BeConnected Member Joined: Jun 2008 Posts: 43 Central Jersey	yes.... I only get a few reports such as agent detail summary, and abandoned calls. Then I'll get nothing

Re: ICC 2.0 #39803 09/23/08 01:18 AM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Aha. 2.1 had a quirk that would quit reporting if the folder that kept the reports info was manipulated without stopping the Java services first. I had a couple of sites that would routinely backup the data during the day and if the Java and one other service was not stopped first and then restarted after the backup it would cease reporting. There is also a Java update that messed with the reports package also. Can't remember what the last good Java rev was but someone in tech support at Comdial may remember.