atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems dx120 account codes

Is there a way to attach an account code on an inbound call? Customer needs account codes if the call is billable. They do use acct codes for outbound. I have tried everything that I can think of to accomplish this.

I have almost come to the conclusion that there isn't a way, unless someone here knows how.

Thanks.

You may need a PC attached to the SMDR port with some sort of Call Accounting software on it like Tapit or, I think Sandman has a very basic software program called Callwhere Call Accounting. These programs can be programmed to generate reports for individual extensions, individual accounts---etc.

Thanks for the reply JWR, and I know about the Call Accounting software, but the question is putting an account code on an inbound call. They currently use only a printer running SMDR, and as long as they enter the Acct Code before dialing, all is find, and they are happy. I don't think that Call Acctg software is going to fix this problem, since the acct code is not going to be part of the data emitted from the switch, since I can't seem to enter an account code on an inbound call. They bill clients based on call length, and they have the Acct Codes setup for specific accounts.

I can't remember. Is there an Account Code button on the DX120? Is the system not allowing you to use it on inbound calls?

Justin

I don't think you can assign an account code on an incoming call---just outgoing calls. See page 7 of the User's Guide. It indicates there, that an account code MUST be made prior to MAKING a call.
1. Dial 79
2. Enter Account Code (the 120 grabs a line)
3. Dial a number

Yes, you are both right. Have an Acct Code button programmed, press button (dial 79), enter acct code, picks a line, then dial out. It is the inbound that is the question.