Comdial and Bogen Paging

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Comdial and Bogen Paging #39620 08/19/08 11:22 AM
Joined: Aug 2008 Posts: 3 Cambridge, Ohio newbie88 Member
newbie88 Member Joined: Aug 2008 Posts: 3 Cambridge, Ohio	I work at an elementary school where we have a Bogen Mulyicom 2000 paging system with a Comdial phone system. We used to be able to access the paging system in all classrooms by dialing #911 but since our Bogen system was updated, only the office can currently page. For emergency purposes it was nice when all stations could page. Any ideas on how to remedy this situation? Thanks in advance for any replies.

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Re: Comdial and Bogen Paging #39621 08/19/08 11:28 AM
Joined: Aug 2008 Posts: 2 Denver, CO Patches Member
Patches Member Joined: Aug 2008 Posts: 2 Denver, CO	Odd that it would stop working if you didn't change anything on the Comdial side. What type of Comdial switch do you have there? Depending on your system you could program that feature code onto say, the "9" on the keypad and all they would have to do is hit the one buttong. Patrick

Re: Comdial and Bogen Paging #39622 08/19/08 12:26 PM
Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050 mdaniel Moderator-Avaya
mdaniel Moderator-Avaya Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050	newbie88 have you contacted your system administrator about this problem? Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com

Re: Comdial and Bogen Paging #39623 08/19/08 02:48 PM
Joined: Aug 2008 Posts: 3 Cambridge, Ohio newbie88 Member
newbie88 Member Joined: Aug 2008 Posts: 3 Cambridge, Ohio	I know that they are Impact 8324S phones but am not sure how to determine the switch type. Unfortunately, we are in a very low economic area of Ohio which just made $3.5 million in cutbacks and do not have a system administrator.

Re: Comdial and Bogen Paging #39624 08/19/08 04:32 PM
Joined: Jan 2005 Posts: 15,390 Likes: 14 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,390 Likes: 14 Fayetteville, NC	We can still try to help you here within reason. This may be a matter of programming buttons or speed dial codes on the phones. Please go to the main control unit for the phone system (KSU) and give us any numbers you can attain. That will help us to determine if we can help you solve this on your own or if you will need the services of a technician. Ed Vaughn, MBSWWYPBX

Re: Comdial and Bogen Paging #39625 08/20/08 02:09 AM
Joined: Aug 2008 Posts: 3 Cambridge, Ohio newbie88 Member
newbie88 Member Joined: Aug 2008 Posts: 3 Cambridge, Ohio	The Comdial Box numbers are FXCBX-II SN - 0013404583 UPC 048639031040 The card with 2 relay terminals and 1 modem/paging terminal FXSRV-EX

Re: Comdial and Bogen Paging #39626 08/20/08 05:23 AM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	It is unlikely that anything was changed in your telephone system programming. Your paging system was changed and/or upgraded and that's when the problem began. Your paging system vendor needs to be brought back to finish the job and if liaison with a Vertical/Comdial dealer is required your vendor should provide for same. Your telephone system is an FX-II and can be remotely administered!

Re: Comdial and Bogen Paging #39627 08/20/08 05:24 AM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	You have a single cabinet FXII.

Re: Comdial and Bogen Paging #39628 08/20/08 05:39 AM
Joined: Sep 2005 Posts: 9,289 Likes: 11 Maine, USA metelcom Admin
metelcom Admin Joined: Sep 2005 Posts: 9,289 Likes: 11 Maine, USA	Quote Originally posted by jwooten: It is unlikely that anything was changed in your telephone system programming. Your paging system was changed and/or upgraded and that's when the problem began. Your paging system vendor needs to be brought back to finish the job and if liaison with a Vertical/Comdial dealer is required your vendor should provide for same. Your telephone system is an FX-II and can be remotely administered! During the Bogen upgrade the access level for the telephone system was changed or the codes to page. Either way the Bogen tech will need to be contacted and as Jim said "finish the job" Merritt Business Telephones & Equipment + Commercial Audio/Video Products Commercial Communications . . . Turner, Maine If it was built after 1980 don't expect it to work right.