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Joined: Sep 2005
Posts: 9,288 Likes: 10
Admin
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Admin
Joined: Sep 2005
Posts: 9,288 Likes: 10 |
I just had a call for a Keyvoice lite question connected to Comdial Impact.
Customer can call extensions ok but if n/a then any any ext. beginning with 1 gets VM error message
From main greeting direct dial any ext. beginning with 1 will give error message (11=error, 21=ok)
VM will transfer to any ext. from directory ok
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Joined: Nov 2002
Posts: 343
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Joined: Nov 2002
Posts: 343 |
Check the routing box. See what is set for single digit routing for digit one.. Sounds as if something is in that single digit routing for the digit one, If they are using dial 1 to reach so and so then you will need to set the routing box to wait for additional digits before transfer.
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Joined: Nov 2004
Posts: 524
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Joined: Nov 2004
Posts: 524 |
Do a "DT" trace and make sure you're getting the right digits/translations.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
"When digit received, wait for more digits", found in the routing box. Make sure it is set to Yes. Otherwise, it is only going to allow the single-digit dialing. See if that does the trick, Merritt.
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Joined: Sep 2005
Posts: 9,288 Likes: 10
Admin
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Admin
Joined: Sep 2005
Posts: 9,288 Likes: 10 |
Thanks a lot guys, my friend just called and the problem was solved. :thumb:
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Did your friend say what fixed it? Just curious.
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