Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2011
Posts: 1
NCHCit Offline OP
OP Offline
Joined: Jun 2011
Posts: 1
One of our users is trying to dial a phone number, but is getting someone other than the firm he is trying to call. When he calls with his cell phone, there is no issue. We can replicate this issue.

I think when we've had this issue in the past it had something to do with dialing rules, or somehow programming the area code + prefix into the system? What command do we use for this? I'm not sure which version of NEC equipment we have, but the MAT shows SV8500 PCPro - AAAA9600.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2005
Posts: 2,125
Joined: Aug 2005
Posts: 2,125
It's possible.

In ARS, the system can add or remove digits. Usually the ARS tables are designed around a type of call, for example, 1-800 goes one route, 1-408 goes another route, 976-xxxx goes nowhere, 1-900 goes nowhere, etc.

So let's say that he's calling 1-202-777-1414. Do other 1+ calls go through? do other calls to 1-202- go through? Do other calls to 1-202-777-xxxx go through? If other calls fail, check the ARS for that dialing string.

If all other calls go through, and only the one business can be reached by cell but not by your system, then it might not be ARS. It might be that your telco has not updated it's routing, and the number you're trying to reach recently changed telcos and had their numbers "ported over."

If you have copper trunks -- plain old phone lines like in a house -- you can test this by calling from the place where they enter the building (the MPOE). If it works at the MPOE, the problem is in your switch and its ARS, and if not, then the problem is at the telco.

If the problem is at the telco, call repair and open a trouble ticket.

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
205,723 Shoretel
183,566 CTX100 install
183,115 1a2 system
Newest Members
Jackie22, Griffin, Paso Telecom, goalieonyxvs, kb8doa
49,726 Registered Users
Top Posters(30 Days)
Toner 15
Who's Online Now
1 members (Toner), 94 guests, and 39 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5