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Joined: Nov 2008
Posts: 4
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Joined: Nov 2008
Posts: 4 |
Electra Elite IPK with PRI.
We have 28 analog ports on Station numbers 250-277 that are used to support a dictation server.
On our PRI, we have DID digit conversion (1-1-22) setup to route the incoming DID calls to a pilot station number. Most of the stations numbers hunt to another station number. For instance, one DID number (555-1212) routes to 250, if busy to 251, if busy to 252, etc.
I need to change one of these hunt groups and reduce the number of stations in the group from 13 to 5 and create a new group with 8 stations in the group. I already have the DID conversation table set to point the new DID incoming call to the pilot station. That is working fine.
The problem is, I don't know where the groups are defined and where the forwarding is setup. Could someone please point me in the right direction? It does not appear to be setup using ACD/UCD, but maybe I'm looking in the wrong place. If someone could point me in the right direction, that would be a huge help.
Thanks so much!
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Joined: Jul 2006
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Use memory blocks 4-14 for Hunt Group Pilot assignment & 4-14 for Hunt Group members assignments.
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Joined: Nov 2008
Posts: 4
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Joined: Nov 2008
Posts: 4 |
Thank you so much! I was able to figure it out from there using the existing settings. Everything is working like a charm.
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Joined: Jul 2006
Posts: 731
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Joined: Jul 2006
Posts: 731 |
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